Copies of selected reports are available on request.
The Stressed Household Finance Landscape.
Results from our 2015 Household Surveys, focussing on financially stressed households, their financial footprint and needs; including use of payday loans and channel preferences
We have completed detailed analysis of households and their use of small amount credit contracts, a.k.a. payday lending. The analysis, derived from our long-standing household surveys, was undertaken in conjunction with Monash University Centre for Commercial Law and Regulatory Studies (CLARS) and commissioned by Consumer Action Law Centre, Good Shepherd Microfinance, and Financial Rights Legal Centre.
We review detailed data from the 2005, 2010 and 2015 surveys as a means to dissect and analyse the longitudinal trends. The data results are averaged across Australia to provide a comprehensive national picture. We segment Australian households in order to provide layered evidence on the financial behaviour of Australians, with a particular focus on the role and impact of payday lending.
The 2015 Small Business Survey.
Results from our 2015 Small and Medium Business Survey focussing on their needs, banking and channel preferences
From the introduction:
A buoyant SME sector is critical for the future prosperity of Australia not least because one in three Australian households main source of income is derived from employment by small business. In recent years SME’s have been under extreme pressure, with many business owners operating in survival mode.
This report is the latest update of the Digital Finance Analytics (DFA) small and medium business research programme. We survey small and medium businesses through the year asking business owners a number of standard questions relating to their current business prospects. In particular we look at how they fund their business, their expectations for future growth and other relevant information.
In summary firms are not particularly satisfied with the products and services offered by players in the Australian market. Many would in theory be prepared to switch, and yet in practice, do not because either there is no perceived benefit in so doing, or because they are rusted on to long-term relationships.
The Property Imperative Eighth Edition.
Results from our 2017 Household Survey focussing on property ownership trends by customer segment.
From the introduction: The Property Imperative is published twice each year, drawing data from our ongoing consumer surveys, research and blog. This edition dates from March 2017 and offers our latest perspectives on the ever-changing residential property sector.
As usual, we begin by describing the current state of the market by looking at the activities of different household groups using our recent primary research and other available data.
In this edition, we look in detail at factors influencing the market, namely the momentum in the investment property sector, and the intergeneration issues created by the emergence of what we call “the Bank of Mum and Dad”. We also update our stress and default modelling and discuss housing affordability.
Residential property remains in the cross-hairs of many players who wish to influence the economic, fiscal and social outcomes of Australia. There has been much talk about housing affordability recently, as well as calls for tax reform relating to negative gearing and capital gains. Meantime lenders who are under an increasing capital and funding burden have been imposing out-of-cycle mortgage rate hikes.
The Quiet Revolution.
Results from our 2016 Household Survey focussing on banking channel preferences
From the introduction:
DFA has just updated the 26,000 strong household survey examining their channel preferences. This report summarizes the main findings.
We conclude that the move towards digital channels continues apace, facilitated by new devices including smartphones and tablets, and the rise of “digital natives” – people who are naturally connected. The penetration of banking “apps” has facilitated the revolution. Indeed, we have reached a tipping point where “mobile first” strategies should be the order of the day.
We outline the research findings across each of our household segments. These segments are derived from multi-factorial analysis, taking account a range of factors, including age, income, location, behaviour and financial footprint.
We also examine the financial profiles and profit outcomes of those who are digitally aligned and compare them with those who are not. Generally, the more profitable customers are those who are migrating the fastest.
In this edition we examine potential demand for “robo-advice” services and discuss the current regulatory context for these robotic services.
We conclude that the digital migration creates both threat and opportunity. The threat is that traditional channels, especially the branch, become less relevant to digital natives, and becomes the ghetto of older, less connected, less profitable customers. The future lays in the digital channels, where the more profitable and digitally aware already live. Players need to migrate fast, or they will be overtaken by the next generation of digital brands who are looking towards becoming digital players in financial services..
DFA authors reports for clients, and the broader industry, using a number of proprietary industry models. Recent coverage includes:
Consumers Emerging Device Preferences
Profile of a Digital Native
Social Media for banking
Mortgage Industry Dynamics
Heath Insurance affordability
Small and Medium Business Sector trends
Segmenting the Australian Consumer market - winners and losers
Whilst these reports are not generally available to a wider audience, if you are after something specific, then use the "Contact" button above to make an enquiry and we will try to assist.