‘Premium’ SME Borrowers Are Bad News

Underestimating the appetite of premium quality borrowers has led to a revenue downgrade for fintech business lender Prospa and a 28 per cent reduction in its share price. Via InvestorDaily.

Prospa shares crashed 27 per cent to a record low of $2.80 on Monday morning following the release of the group’s trading and guidance update.

Prospa has revised its revenue forecasts down by 8 per cent to $143.8 million from the $156.4 million as advertised in the company’s prospectus. Prospa floated on the ASX in June with an IPO price of $3.78 and rallied almost 20 per cent in day of trading, lifting the company’s market cap to $720 million. 

However, following this week’s trading update, the company is now valued at $450 million. Sales and marketing expenses are forecasted to be $80.1 million for the calendar year, up 5.5 per cent from the $75.9 million forecast in the prospectus. 

EBITDA is forecast to take a 62 per cent hit from $10.6 million to $4 million. 

Prospa stated that the downward revision to its revenue predictions is largely due to its “premiumisation strategy exceeding our forecast”. Premiumisation is traditionally a strategy employed by companies to make consumers pay more for a product by promoting its exclusivity. But for a small business lender like Prospa, premium customers are actually less profitable. 

“While we continue to grow our lending to all credit grades, we are seeing increased appetite for our solutions from premium credit quality customers who pay lower interest rates over longer terms,” the company said. 

Prospa said its strategy to optimise its cost of funding has facilitated lower rates for customers and broadened its customer base and appeal – allowing the company to tap more of the $20 billion addressable market. 

“The introduction of a new rate card in early April was more successful than anticipated, with approximately 43 per cent of Prospa’s portfolio now represented by premium customers,” the company said. 

“The evolution in book composition towards premium grades has led to a short-term impact on revenue, despite the positive impact premiumisation has had on market penetration, operating leverage, funding diversity and portfolio resilience.”

Lending rates to premium customers are lower than the average book rate and the loan duration is longer. In the four months to 31 October 2019, the average simple interest rate on Prospa’s book has adjusted to 18.5 per cent compared to the prospectus forecast at 18.9 per cent and average loan term has increased to 14.6 months (Prospectus at 14 months). 

Early indications are that the static loss rates in the growing premium section of our loan book are well below 4 per cent, which is the bottom of the risk appetite range.

Greg Moshal, co-founder and joint CEO of Prospa, admitted that the lender is experiencing some short-term impacts on its forecasts, but said he remains confident Prospa has the right growth strategies to deliver long-term shareholder value and solve the funding challenges of small business owners across Australia and New Zealand. 

“Originations are growing,” he said. “Portfolio premiumisation means a higher quality loan book and lower rates and longer average terms for our customers. Early loss indicators continue to improve and we expect to continue to invest in new products, sales and marketing.”

Prospa, ASIC and the Conundrum of Unfair Contract Terms Law

The aborted Prospa IPO raises questions not just about the online SME lender’s compliance with UCT but also ASIC’s role in applying and enforcing this law which came into effect in November 2016 says TheBankDoctor.

In its prospectus Prospa said “we have reviewed our loan contract in relation to UCT in July 2015 and again in September 2017. We will continue to review our loan contract as and when required in light of relevant case law and regulatory guides that may be issued”. Then the day before the IPO, Prospa received a letter from ASIC which is thought to have raised queries about whether its standard form contract contains clauses that may breach UCT.

Following a hastily arranged meeting with ASIC the following day, Prospa announced the IPO would be deferred for 48 hours. It said after this meeting “ASIC has been wonderful and very positive in their engagement” and the company felt “it does not need to make additional disclosures about its compliance with UCT regulations”. Prospa noted ASIC had not raised questions about the company’s disclosure or prospectus. And ASIC made no comment about what was in its 5th June letter or what was discussed or resolved at the meeting.

The IPO is now on hold yet we are none the wiser as to whether Prospa believes it is compliant or whether ASIC thinks Prospa may not be compliant. Until this uncertainty is cleared it’s hard to imagine how the IPO can proceed and in the meantime, ASIC’s collaborative approach to the application and enforcement of this law will come under closer scrutiny.

Prospa’s equivocal prospectus statement on UCT hasn’t helped its cause. It would be surprising if the Prospa directors did not seek and obtain written advice from their lawyers prior to signing off on the prospectus. Other fintechs that are not looking to list, have obtained written opinions from their lawyers stating their standard form contracts are UCT compliant.

Given the statement that it would “wait for case law or regulatory guides to inform it of any non-compliance with UCT” perhaps Prospa is of the view ASIC will tell them if it has contrary views and until or unless they receive input from ASIC nothing further is required?

There has been speculation ASIC’s last minute intervention may have been influenced by the Royal Commission’s questioning of ASIC’s Michael Sadaat on June 1st when counsel assisting Kenneth Hayne queried the collaborative approach adopted by ASIC and the Australian Small Business & Family Enterprise Ombudsman to get the big four banks to amend terms and conditions in their standard form contracts. At one stage, Mr Hayne asked Mr Sadaat “why say, in a media release, we will work with those who are not complying rather than saying, those who are not complying with the law should do so?”

In response, ASIC defended its approach saying that it “has been appropriate and moulded to addressing the risk of contravention of those provisions”. ASIC pointed out that since November 2016 it is has not initiated any legal action to enforce the law. This is more likely a reflection of ASIC’s priorities than the number of potential breaches. In addition, ASIC says it has received only one complaint about potential UCT concerns in a small business loan contract. The reason ASIC has received only one complaint is not that this is not a problem, it is because SMEs are not complaining. They are either too busy, don’t want to be exposed publicaly, don’t see any benefit for themselves or, as often as not, just don’t know ASIC is interested in their concerns.

In due course there is every likelihood the Royal Commission will make findings about the need for ASIC to tighten up enforcement of UCT laws particularly in the burgeoning non-bank SME lending market. But ASIC and lenders cannot and should not await the Royal Commission. SMEs who need access to funding offered by these lenders are entitled to know whether lenders comply with the law.

If Prospa believes its standard form contracts comply with UCT why doesn’t it just say so?. Similarly, if ASIC believes Prospa might not compliant why doesn’t it say so and then take whatever action it deems appropriate. Proving in court that a standard form contract term is unfair would not be easy although there are several clauses in Prospa’s standard form contract that, at the very least, raise questions about UCT compliance. These include:

1. Material Adverse Effects. Any event which in the lender’s reasonable opinion has had or may have a material adverse effect constitutes an event of default. Five types of events are defined as a Material Adverse Effect. They are not linked to non-payment. In such circumstances, no notice is required to demand repayment in full, use the direct debit authority as many times as the lender so desires or appoint a receiver.

2. Entire agreement. The loan agreement supersedes and overrides any other agreement, verbal or in writing.

3. Broad indemnification clauses. The loan agreement makes the borrower and any guarantors liable to the lender for losses, costs, liabilities and expenses suffered or incurred by the lender including, it seems, those that may arise outside the control of the borrower or guarantor.

4. Voluntary repayment. A borrower may at the discretion of the lender repay a loan early but this does not reduce the amount of interest payment unless the lender agrees. That is, if a borrower wants to repay early, they can be required to pay all the interest for the unexpired period of the loan.

This is not a “penalty” because the borrower accepts this clause when signing the loan agreement. Meanwhile in the Frequently Asked Questions section of the Prospa website, potential borrowers are advised, “there are no additional fees for early repayment”.

The voluntary repayment clause has caught out a number of unsuspecting borrowers. Last weekend’s AFR reported the case of a Perth based businessman with an existing Prospa loan who accepted an offer to borrow more but rather than simply increase the existing facility, Prospa sold him a second loan which was in part used to pay off the original loan. But despite paying that loan out early, the borrower says he was still required to pay the full interest and other fees as if the loan had run to its full term.

It may be that in recent times Prospa has made changes to its standard form contract although this seems unlikely given the prospectus states the last review was conducted in September 2017.

Compliance with UCT is an issue for the entire non-bank SME lending sector, not just fintechs or Prospa. But as the dominant player in the rapidly emerging fintech space, Prospa has an opportunity, arguably a responsibility, to demonstrate that fintechs can become a trusted alternative source of finance for the thousands of SMEs that cant get funding from banks. SMEs, who are generally time poor and financially unsophisticated, are entitled to expect that laws designed to protect them are enforced.

It remains unclear what the Prospa board and ASIC think about Prospa’s compliance with UCT law and until this is clarified, the cloud overhanging the company will persist and the IPO will remain in limbo. And hopefully ASIC will take the steps necessary to ensure UCT law is applied and enforced without unnecessary delay.

Re-posted with permission.

Lack Of Transparency In Unregulated Non-Bank SME Lending Market

From theBankDoctor.

Prospa’s impressive growth trajectory is set to receive a boost when it becomes Australia’s first online small business lender to list on the ASX. But the prospectus exposes issues of transparency for the acknowledged market leader in what is a largely unregulated market.

Propsa will raise $146m of new capital of which $100m will fund the growth of its loan book and investment in new products and markets while $46m will enable existing shareholders and management to take some money off the table.

Since its establishment in 2012, Propsa has lent over $500m to Australian SMEs and has a current net loan book of $200m. It has won or placed highly in many awards including Deloitte TechFast 50, Telstra Business Awards, KPMG Fintech 100 and AFR Fast Starters.

Prospa doesn’t really compete head-on with the banks but rather its niche is those SMEs that need relatively small amounts of money in a hurry. It’s average loan size is $26,000 and 98 per cent of loans are for less than $100,000. The average term is 11.7 months and 94 per cent of loans are for 12 months or less.

Perhaps the main reason SMEs seek funding from Prospa is that they know they can get an immediate answer and if their application is approved they can have the money in their bank account within 24 hours. Another is its “pain free customer experience” as evidenced by a Net Promoter Score of 77 which compares to the average of the big four banks of -9. And thirdly, they dont have to offer security other than a personal guarantee.

Borrowers don’t go to Prospa because its cheap. In fact borrowing from Prospa can be very expensive with annualised rates ranging from 40 per cent to 60 per cent. But the question needs to be asked “expensive compared to what?” If the bank wont lend there is no point in making a comparison to bank interest rates. And if all other options have been exhausted and the need for the money is urgent, accepting “expensive” money from Prospa is entirely a decision for the borrower.

It is important that SMEs have this option and if they prioritise speed and convenience over cost that is their prerogative. But at the same time, borrowers are entitled to be able to readily tell how much a loan will cost and whether they can get a better deal elsewhere. On this front, Prospa has some way to go.

When quoting its rates, Prospa prefers to use a “factor rate” as it believes the simplest way to describe the cost of a loan is via a payback multiple. Prospa’s prospectus offers an example based on an projected factor rate of 1.24. For an average loan of $26,000 over a term of 12 months this means that the repayments would total $32,240 of which the interest payments would be $6,240.

Whilst this does sound like a simple explanation, some people might mistakenly conclude that the annual interest rate is therefore 24 per cent ($6,240/$26,000). This would be correct if the borrower had the use of the full $26,000 for the entire term but in reality the principal is repaid progressively over the term. The only time the borrower gets access to the full amount of the principal is on day one and every day thereafter it reduces but the repayments remain the same. An alternative, more broadly accepted comparative measure of cost is the annual percentage rate or APR.

A note in the prospectus discloses Prospa’s historic APRs. At 31 December 2017, its weighted average APR was 41.3 per cent, in the year to June 2017 it was 45.2 per cent and to June 2016 it was 59 per cent. Prospa projects a slight further fall in the 2018 year. It would appear these rates exclude origination fees as well direct debit fees which all add up. An origination (establishment) fee on a $26,000 loan could be $500 which adds 1.9% to the total cost of the loan. 43 per cent of Prospa’s loans are on a daily repayment plan and with a direct debit fee of $5, this will cost $1300 over 12 months adding 5 per cent to the cost of the average loan of $26,000. APRs are a good measure but you need to know what is included or not.

Time poor and relatively unsophisticated SMEs usually don’t pay much attention to fees and charges outside of the headline periodic repayment amount but this is where they can get caught out. For example, Prospa applies significant charges and penalties if a borrower cant make a payment including a dishonour fee and a late payment fee which is calculated as a percentage of the outstanding balance for every day that the loan is late.

If a borrower wants to repay early, they can be required to pay all the interest for the unexpired period of the loan. This is not a “penalty” because a clause deep in the loan agreement stipulates “any prepayment under this clause does not reduce the amount of fees and does not reduce the interest payment unless the lender agrees”. Meanwhile the website and advertising material states “there are no additional fees for early repayment” and “once you make the final payment your balance will be $0”. All technically correct but fair and transparent?

In the prospectus, Prospa notes “changes in loan contracts or other documentation may have a materially adverse effect on the perception of distributors or borrowers of the cost of Prospa’s products relative to other financial products which may have a material adverse effect on Prospa’s business”.

One possibility that was identified was the Royal Commission recommending disclosure of broker commissions which could lead to a change to Prospa’s pricing disclosure. Prospa sources about two thirds of its loans through intermediaries such as finance brokers and aggregator networks. Fees paid by Prospa to brokers and introducers, and not disclosed to borrowers, are often around 4 per cent but can be as high as 8 per cent. Payment of undisclosed fees at this level for doing nothing more than making a referral can drive behaviour that is not in the best interest of borrowers.

In November 2016, Unfair Contracts Terms law was extended to protect small businesses from unfair terms in standard form contracts. Prospa says it has reviewed and has committed to continuing to review its loan contract as and when required but it stopped short of stating that it is currently compliant with UCT law.

The prospectus is a window into the opportunities and challenges faced not just by Prospa but other fintech lenders as well. As the first to float and as the acknowledged market leader, Propsa needs to lead by example. It is part of a group of other balance sheet fintech lenders that at the end of June are expected to agree on a code of lending practice which will outline best practice principles and provide measures for standardising transparency and disclosure, including use of standard terms, comparative pricing measures and a summary loan agreement page. This is expected to include the use of APRs and other comparative measures.

It is to be hoped that this industry led initiative will help SMEs to more easily and accurately work out how much a loan will cost and to compare this with alternative offerings. The adoption of a code of practice will be an important first step but then the work begins in earnest. As we have seen at the Royal Commission, codes are worthless unless properly applied and diligently enforced. ASIC which has come under scrutiny at the Royal Commission for going too easy on the banks, cannot afford to stand by as revelations surface about poor conduct in the largely unregulated non-bank SME lending sector.

Fintech lenders have moved beyond their start up phase and are now a genuine alternative source of debt funding for many SMEs. There is no doubt the upside for the leading player in this transformational market is very significant. Only time will tell whether Prospa which in the 2017 statutory accounts recorded revenue of $56m, EBITDA of $3.8m and NPAT of $1.2m is worth its $576m IPO price tag. There are many factors which will drive Prospa’s share price but none are more important than its genuine commitment and adherence to transparent and responsible lending practices.

Reproduced with permission.

Prospa announces IPO to raise $146m

From Australian Broker.

An online business lender is aiming to raise around $146million through an initial public offering (IPO).

Prospa is expected to list the ASX on 6 June, offering shares at an offer price of $3.64 per share. The IPO was lodged with the Australian Securities and Investments Commission (ASIC).

The majority of funds raised in the IPO will be used to fund growth in Prospa’s existing business model and for investing in new product categories and expansion into New Zealand.

While there will be no general public offering of shares, offers will include:

  • An institutional offer, which consists of an offer to Institutional Investors in Australia and certain other geographies
  • A Retail Offer, consisting of the:
    • Broker Firm Offer, which is open to Australian retail clients and sophisticated New Zealand retail clients of Macquarie Equities, Crestone and JBWere; and
    • Priority Offer, which is open to investors chosen by the Company; and
  • An Employee Offer, which is open to eligible Prospa employees.

The IPO will see long-term, London based venture capital investor Entrée Capital support the offer to maintain its 34% stake in the company.

In addition, Australian based venture capital investors Airtree has invested an additional $3m giving it a stake in the company of 8.4%, whilst SquarePeg has invested an additional $10m, increasing their holding from 3.2% to 4.4%.

Chairman Greg Ruddock said on behalf of the Prospa Board that he was pleased to offer the opportunity to become a shareholder in the company.

He added, “Prospa has flourished by offering fast, flexible loans to Australian small businesses that have historically been underserved by traditional banks. Since inception, Prospa has strategically invested in the two most important parts of our business, people and technology. This offer marks another stage of growth for the company, as we look to expand into new geographies and products.”

Co-CEO Greg Moshal said, “From the very beginning, Prospa has set out to be the market leader at what we do, lending to small businesses. And we have done this by obsessing about our customers and finding new ways to improve their chance of success by designing outstanding new customer solutions. Prospa’s success has been the result of a group of smart, talented and passionate people uniting around a common mission to change the way small businesses experience finance.”

Co-CEO Beau Bertoli added, “We started Prospa in 2012 because it was clear to us there had to be a better way. As first mover in a nascent market, Prospa has led the way in enabling small businesses to succeed. Listed life marks another milestone in our growth, however our approach to business won’t change. We are relentlessly looking for a better way to operate, continuously innovating our products and business model and using data to make great decisions and better manage risk.”

Post-IPO, Airtree and SquarePeg will be escrowed to the end of the forecast period.

Entrée Capital and Prospa’s co-founders Greg Moshal and Beau Bertoli, chairman Greg Ruddock and non-executive director, Avi Eyal (co-founder and Managing Partner of Entrée Capital) will be escrowed until the release of Prospa’s FY19 full year audited results.

Earlier this year Prospa confirmed the appointment of Greg Ruddock to the role of chairman of the board, and Gail Pemberton AO and Fiona Trafford-Walker as independent non-executive directors.

Prospa first Australian fintech to deliver a half billion dollars of small business loans

Prospa, Australia’s number one online lender for small business, has announced the delivery of more than half a billion dollars into the economy, providing loans to over 12,000 small businesses across the country.

Now in its sixth year, Prospa has scaled rapidly, today placing second in the AFR Fast 100 for 2017 thanks a 239 per cent average revenue growth since 2013-14. The AFR’s Fast 100 ranks the fastest growing companies in Australia, and in previous years has included the likes of Atlassian, Lonely Planet, SEEK and WebJet.

2017 has been been a bumper year for Prospa, having secured over $50m in equity and debt funding. The firm announced a $25m equity round led by AirTree and Square Peg in February (the largest deal of its kind in Australia at the time), which was followed by an additional $20m debt funding line from Silicon Valley-based Partners For Growth in July.

Over the past twelve months, the company has doubled the size of its loan book, and also grown its team by more than 50 per cent to 150 people from 33 countries. Recent key hires include Damon Pezaro ex Domain as Prospa’s first Chief Product Officer, and Rebecca James ex ME Bank, as Chief Marketing and Enterprise Officer.

Prospa also became the first fintech to win a Telstra Business Award, being named a New South Wales state winner in 2017, as well as being named Employer of Choice in the AON Hewitt Best Employers Program 2017.

Greg Moshal, co-founder and joint CEO of Prospa, comments, “For over five years, we’ve been transforming the way small business owners experience finance. Before Prospa, small business owners simply couldn’t access finance unless they had an asset to put up as security, and they certainly couldn’t do it in a fast easy way from the convenience of their own workplace. We’ve now provided over half a billion dollars in loans to small businesses, and there’s obviously a real need there. We’re now focusing on finding more ways to provide quick, easy access to capital: how, where and whenever it suits our customers.”

Beau Bertoli, co-founder and joint CEO of Prospa adds, “As we scale up, we’re taking a long term view on our growth plans. Awareness of fintech is at all time high, and the sector is at a tipping point in Australia. Regulatory uncertainty is being addressed through consultation and fast decision-making by Treasury, and we’re confident this will help kickstart the next wave of innovation and growth. We’re genuinely excited about the future.”

As a long term Prospa investor and Board member, Avi Eyal, Partner at UK-based Entrée Capital commented, “Prospa has had exceptional growth over the past four years, led by two of the best CEOs in tech today, Greg Moshal and Beau Bertoli. The team is world class and together they are the clear leaders in the Australian fintech market. We are proud to have Prospa in our portfolio.”

Danielle Szetho, CEO of FinTech Australia, commented: “We congratulate Prospa on this important achievement. Prospa’s incredible growth is a great reflection of our recent results from the EY FinTech Australia Census, which shows that fintech companies have tripled their median revenue since 2016, and that the industry overall is rapidly maturing.

This strong revenue growth is happening because fintech companies such as Prospa are providing new and innovative services that delight their customers, compared to the previous offerings from traditional financial services institutions.”