Cash No Longer King for Australian Shoppers

According to the Galaxy research commissioned by MasterCardAustralians of all ages continue to embrace contactless payments, with 66% preferring to use tap and go for small transactions under a $100 instead of entering their PIN, and 64% favoring it as a payment method over cash. The study was conducted online during October 2015 using a sample of 1,005 Australians aged between 18-64 years old, who have a credit or debit card.

Results from the survey showed that speed and convenience continue to generate increased adoption of the technology by Aussies (77%), and safety benefits available through contactless cards are also contributing to its growing popularity over cash; the majority of Australians (82%) believe they are more likely to be reimbursed for unauthorised contactless payments made with a stolen credit or debit card than they are likely to get stolen cash back.

First introduced into Australia in 2007, contactless payments have been one of the fastest-adopted payment technologies globally, and despite recent reports, MasterCard data in addition to industry data, reveals no increase in fraud specifically relating to contactless payments. Australian Card Data* has found that fraud relating to contactless payments makes up less than 2% of all total card fraud. This is despite huge growth in the category, where contactless MasterCard transactions have grown 148% based on card data compiled by MasterCard and Visa showing that number of Contactless MasterCard transactions grew 148% between July 2013 and 2014.

MasterCard SVP and Country Manager, Andrew Cartwright said “This research indicates not only a shift in the preferred methods in which consumers like to pay, but also suggests that they are beginning to understand and trust the safety benefits associated with paying by card.  As contactless payments continue to rise, cash is increasingly become unnecessary real estate in wallets.

“I’ll take a card any day of the week – it is safer than cash.  With a card I’m protected against unauthorised purchases, whereas, if my wallet is stolen, the cash is as good as gone”, said Cartwright.

Shoppers in West Australia have the highest preference for contactless payments in the country (72%), followed by shoppers in NSW (67%), VIC and TAS (66%).

RateSetter sees monumental growth from broker channel

From Australian Broker Online.

Leading peer-to-peer (P2P) lender RateSetter has seen significant growth in broker referrals, with almost one third (30%) of its business now coming through the third party channel.

Speaking to Australian Broker, the chief executive of RateSetter, Daniel Foggo, said that the broker channel is an important avenue of growth for the P2P lender, which specialises in providing personal loans, and he expects business referred through brokers to make up around half of its business volumes in the next year.

“We have 50 brokerage firms referring applicants to us, which reflects around 50 different brokers. They are now referring about 30% of our business volumes to us – so it is quite significant and we see it as an avenue of significant growth for us,” Foggo said.

“We identified [engaging with brokers] quite early on as an opportunity for a broker to provide another service to their customers in a very light touch way. About a year ago we initiated some conversations with brokers about the opportunity. That percentage keeps growing so we expect it to be up around 50% in a year or so.”

There are different referral models a broker can use when referring a client to RateSetter, according to Foggo, depending on how ‘hands-on’ the broker wants to be.

“The first model is very simple for the broker, they literally just send a web link to their customer and the customer thereafter fills out an application form and the broker is kept entirely up to date as to how that application is progressing,” Foggo told Australian Broker.

“The broker is also provided a portal where they can log on anytime to see the status of any application and how much money they have actually made through referring people to us.

“The next model is slightly more hands on the for the broker and in less than a minute they can actually perform a rate estimate for the customer which basically requires them to provide a name and address and some brief details and we will give the applicant an indicative loan rate and it is up to the broker then whether they proceed with the application themselves on behalf of the customer or whether the customer does it directly.”

But whilst RateSetter is seeing significant growth from the broker channel, Foggo told Australian Broker that there is still a common misconception that P2P lenders pose a threat to the market.

“I think, generally, there is a perception that P2P lenders might be a threat over time, but really, we definitely see them as being an opportunity for brokers to broaden out their offering. We don’t think [P2P lenders] are ever going to disrupt their core brokerage market of residential property but we might be able to complement it with personal loans and other areas. It really just adds another strength to the bow of the broker.”

 

ATO leads Digital by default – In Theory

The ATO has opened community consultation on its Digital by default initiative, as it continues its push to deliver better products and services for all taxpayers.

But unless the clunky and inefficient MyGov processes are substantially improved, this could be a disaster.  DFA’s experience has been that the migration to a digital channel was suddenly imposed, without notice, and the supposed email alerts never arrived, leaving a gaping hole in messages from the ATO and risking tax penalties. It simply put the onus on the tax payer to go and log in on the off-chance there might be a new message and the ATO simply blamed “the system”. So whilst the theory might be good, it all comes down to excellence of execution, and so far, this is a major FAIL!  A bland email alert, even it it did arrive is not acceptable.

Here is the ATO release:

The proposed change will deliver a simpler, easier, more flexible and adaptable way of interacting digitally with the ATO and puts the taxpayer experience at the forefront of service delivery.

Deputy Commissioner Michelle Crosby said the Digital by default initiative will require most taxpayers to use ATO digital services to send and receive information and payments, except where they do not have the ability to do so.

“More and more, people are carrying out their day-to-day business online and in the last couple of years a focus of ours has been to make sure our digital services meet the community’s needs. The Digital by default initiative is an extension of this commitment,” Ms Crosby said.

“For most people, it just makes more sense to use our online products, which offer a more personalised and convenient service.”

Ms Crosby said while there were lots of benefits to a digital approach, such as improved access to information at convenient times on the device or software of choice, and faster turnaround times, the ATO knows that for those who have relied on paper products it may be a big change.

“This ATO-led initiative will require people still using paper products to switch to ATO digital services. We’ll be providing time and support for those who need help to make the shift from paper to digital,” Ms Crosby said.

“We have released a consultation paper and are seeking feedback from all sections of the community. We want to make sure we have a fully-rounded understanding of the support needed to transition to digital services, the approach we take for those who cannot use digital services, and any concerns people might have.”

Ms Crosby said there would be some instances where it would not be possible to go digital due to individual circumstances.

“We will ensure that alternative services are available to this small group of people,” Ms Crosby said.

To get involved in the Digital by default conversation and provide your feedback, visit our Let’s Talk webpage: http://lets-talk.ato.gov.au/DigitalbydefaultExternal Link

The opportunity to provide feedback on the Digital by default consultation paper is open from 30 November to 15 January 2016.

Digital by default is one of three initiatives announced in the 2015-16 Budget as part of the ‘Reducing red tape measure – reforms to the Australian Taxation Office’External Link.

How Uber and Airbnb are reducing their Australian tax bill

From The Conversation.

The current international tax regime was developed in the last century when the internet was not yet invented. At that time, a foreign company would typically require a substantial physical presence in Australia before it could be in a position to earn significant amount of income from Australian customers. This is what’s known in the tax world as permanent establishment.

The concept of permanent establishment is embedded in most domestic tax laws as well as virtually all the 3,000 plus tax treaties in the world. It dictates that in general, business profits of a foreign company will be subject to tax in Australia only if the company has a permanent establishment in Australia. In other words, the ATO cannot tax a foreign company’s profits if it has no permanent establishment in Australia.

The recent hearings of the Senate inquiry into corporate tax avoidance made it clear the tax structures of Uber, Airbnb, like their older peers Google and Microsoft, are designed to ensure income from Australian customers is earned by a foreign company that does not have a permanent establishment here. The permanent establishment concept is not effective for today’s digital economy.

Uber’s business and tax structure

Take Uber, which though established in the US, has a wholly-owned subsidiary in the Netherlands, which in turn has a wholly-owned subsidiary in Australia.

The most important asset of Uber is its digital platform that supports the app linking individual drivers and their customers. It’s unlikely this app was developed in the Netherlands. Despite this, Uber-Netherlands has the right to book income generated from customers in Australia.

For example, if a customer pays $100 for a ride in Sydney booked through the Uber app, the money is in fact paid to Uber-Netherlands. Out of the $100, Uber pays the driver about $75. The gross profit of $25 is booked in the Netherlands. This is so even though the transaction happens largely in Australia, including the driver, the customer and the ride.

Uber-Australia receives a service fee from Uber-Netherlands for its marketing and support services performed in Australia. The fee is determined based on the operating costs of Uber-Australia, plus a mark-up of 8.5%. The mark-up is effectively the taxable profit of Uber in Australia under its tax structure.

Airbnb’s business and tax structure

Airbnb, another young business founded in the US, has a structure very similar to that of Uber. Airbnb’s parent company in the US has a wholly-owned subsidiary in Ireland, which in turn has a wholly owned subsidiary in Australia.

Airbnb charges fees to both hosts and guests for accommodation booking through its digital platform. Instead of Airbnb-Australia, Airbnb-Ireland books the fee income generated from accommodation bookings in Australia. This is so even if the host, the guest and the accommodation are all in Australia. For example, if a Sydneysider uses the Airbnb app to book accommodation in Melbourne, the payment is in fact paid to Airbnb-Ireland. The host of the accommodation is then paid by Airbnb-Ireland which charges a fee of 3%.

Airbnb-Australia is responsible for the marketing activities in Australia. It receives a service fee from Airbnb-Ireland for those activities, and the fee is again computed based on its operating costs plus a mark-up.

Déjà vu – Google and Microsoft

Comparing the tax structures of Uber and Airbnb with that of Google and Microsoft reveals striking similarities. It suggests that the appetite for tax planning is comparable between established and relatively “young” technology companies.

The common pattern: a parent company in the US establishes wholly owned subsidiaries in market jurisdictions (such as Australia) as well as in low-tax countries.

While the commercial reality is that all companies in a group are effectively one single enterprise, the tax law in general treats each company as a separate taxpayer.

On one hand, the Australian subsidiary typically is responsible for marketing and support services that have to be physically done in Australia, and earns a service fee on a cost plus basis. The amount of profits subject to tax in Australia is usually very small compared to the income generated from Australian customers.

On the other hand, intellectual properties – which are often the most important and valuable assets of technology companies – are located in low-tax jurisdictions such as Ireland, the Netherlands and Singapore. This structure allows those low-tax subsidiaries to book the income generated from customers in Australia, and effectively shields the income from the Australian tax net.

Policy responses

Action item 1 of the OECD’s base erosion and profit shifting (“BEPS”) project is “tax challenges of digital economy”.

The original intention of the OECD was to explore how the 20th century international tax regime should be reformed in response to the digital economy in the 21st century. It quickly realised it was extremely difficult, if not impossible, to achieve international consensus on the intended reform. The often conflicting and vested interests among countries present a formidable obstacle to international consensus on meaningful reform of the international tax regime.

Instead of relying on the BEPS project to resolve the issue, Australia has followed the lead of the UK and is in the process of introducing the Multinational Anti-Avoidance Law – commonly known as the Google tax – to address the issue. As the new law incorporates concepts that are new and untested, it is not clear whether it will be effective.

In any case, it’s important to remember that multinational corporations are very agile. They may replace their “avoided permanent establishment” structures to circumvent any Google tax or to incorporate new tax avoidance tools.

Author: Antony Ting, Associate Professor, University of Sydney

 

Mobile Microfinance: Delivering Financial Inclusion to the World’s Poor

From Juniper research.

As outlined in Juniper’s recently published research report, Mobile Financial Services: Developing Markets 2015-2020, the mobile device is becoming the core enabler for the world’s poor to seek financial inclusion, with users of such services set to grow to 283 million by 2020.

Enabling the World’s Poorest

The unbanked populace in developing regions are being introduced to financial services through the use of mobile money platforms. This extends from simply sending remittances, to being able to receive life-saving services and provisions through sophisticated mobile money transactions, which include such offerings as loans, savings, and insurance.

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Barriers to Financial Inclusion in Emerging Markets

The mobile device has proven a game-changer in financial development for poorer nations due to a number of reasons.

Firstly, the fact that consumers can register with their mobile device through widely available outlets and branches in local stores, means that people are no longer required to travel long distances. Thus avoiding the use of poor transport systems, and travel over long distances, to reach major cities to register with a bank.

Additionally, Microfinance providers themselves face a hurdle with regard to the initial start-up costs associated with their services. In many developing nations profit is not feasible by traditional methods and, as a result, MFIs (Mobile Financial Institutions) have been reluctant to set up shop. The mobile form of finance delivery offers cheaper start-up costs, and far reaching services.

Juniper’s Mobile Financial Services research discusses the further implications that mobile banking poses for developing nations, as well as the current trends and key services on offer in this sector. For an overview of the microfinance industry download the white paper Microfinance with Macro Potential.

Apple Pay Users Replace Credit, Debit Cards with Mobile Payments

From eMarketer.

 

ANZ to launch new internet banking site

ANZ today announced a significant upgrade to its internet banking platform that will see it become the first major Australian bank to have a consistent user experience across desktop, tablet and mobile.

Launching this weekend, ANZ’s 2.1 million internet banking customers in Australia will be able to access the full suite of internet banking features from any device as well as improved security features.

ANZ Managing Director Products and Marketing, Matthew Boss said: “We know our customers are looking to do more of their banking via digital channels and we also know we need to continue to make banking as simple and secure as possible.”

“This upgrade complements our existing mobile banking application ANZ goMoney™ and allows customers to do more of their banking when and how they want with no instructions required.
“Given smartphones are expected to account for 90 per cent of all internet traffic by 2020, we’re pleased to be able to provide our customers with internet banking that is quick and simple to use on any device,” Mr Boss said.

Additional features of the Internet Banking upgrade include:

  • Ability for businesses to now approve payments on-the-go using mobile internet banking
  • Easy new menu navigation to help customers update contact details, pay a bill or open a new account
  • State-of-the-art visual design where accounts look like the actual card in the customers’ wallet.

ANZ has also strengthened the security of internet banking with the introduction of ANZ Shield, which authenticates transactions and activity using a one-time security code to allow customers to increase pay anyone limits or instantly reset their password.

PayPal joins eftpos and plans to connect to the Hub in 2016

eftpos today announced that PayPal had become the latest payments company to join the eftpos membership, with plans to connect directly to the company’s new real time, centralised payments infrastructure, the eftpos Hub, in 2016.

eftpos Managing Director, Mr Bruce Mansfield, said PayPal was a popular payment option for Australian consumers and merchants and was a welcome addition to the eftpos Membership.

Mr Mansfield said eftpos had recently upgraded its infrastructure for Online payments and would work with PayPal and other Members to ensure that eftpos would be available to consumers and merchants as a payment option for online transactions. PayPal is only the fourth new eftpos Member to join since the inception of eftpos as a payment system in 2009, following ING Direct, Tyro and Adyen.

“We are very pleased that PayPal has decided to join eftpos and directly access the real-time processing capabilities of the eftpos Hub infrastructure and other benefits of being a Member,” Mr Mansfield said. “PayPal plays an important role in Australian Online payments and eftpos should be available as a payments choice for PayPal users. “eftpos is happy to work with PayPal to make eftpos payments available to more Australian consumers and merchants on new platforms.”

The eftpos Hub is a robust, reliable, secure and scalable centralised infrastructure that aims to provide the industry with cost effective, real time payments processing, as well as an enhanced capability to implement new products and services.

Since being launched in September 2014, the Hub is already processing almost 3 million eftpos CHQ and SAV transactions a day.  Ms Libby Roy, Vice President and Managing Director of PayPal Australia said, “eftpos is an established and important part of the payments landscape in Australia with a strong consumer base. We’re very happy to be working together to enable eftpos payments through the PayPal network. “Our membership of eftpos takes us one step closer to giving consumers the ability to use any funding mechanism through PayPal to transact securely and conveniently online and via mobile devices.”

eftpos is the most widely-used card system in Australia, accounting for more than 2.3 billion CHQ and SAV transactions in 2015 worth more than $140 billion.

The Disruptive Power of Digital Currencies

The BIS Committee on Payments and Market Infrastructures just published a report on Digital currencies.  New digital platforms have the potential to disrupt traditional payment mechanisms. Much of the innovation is emerging from non-bank sectors and in a devolved, decentralised, peer-to-peer mode, without connection to sovereign currencies or authority. So how should central banks respond?

One option is to consider using the technology itself to issue digital currencies. In a sense, central banks already issue “digital currency” in that reserve balances now only exist in electronic form and are liabilities of the central bank. The question is whether such digital liabilities should be issued using new technology and be made more widely available than at present. This raises a wide range of questions, including the impact on the payments system, the privacy of transactions, the impact on private sector innovation, the impact on deposits held at commercial banks, the impact on financial stability of making a risk-free digital asset more widely available, the impact on the transmission of monetary policy, the technology which would be deployed in such a system and the extent to which it could be decentralised, and what type of entities would exist in such a system and how they should be regulated. Within the central bank community, the Bank of Canada and the Bank of England have begun research into a number of these topics.

Overall, the report considers the possible implications of interest to central banks arising from these innovations. First, many of the risks that are relevant for e-money and other electronic payment instruments are also relevant for digital currencies as assets being used as a means of payment. Second, the development of distributed ledger technology is an innovation with potentially broad applications. Wider use of distributed ledgers by new entrants or incumbents could have implications extending beyond payments, including their possible adoption by some financial market infrastructures (FMIs), and more broadly by other networks in the financial system and the economy as a whole. Because of these considerations, it is recommended that central banks continue monitoring and analysing the implications of these developments, both in digital currencies and distributed ledger technology. DFA questions whether this “watch and monitor” response is a sufficient strategy.

Central banks typically take an interest in retail payments as part of their role in maintaining the stability and efficiency of the financial system and preserving confidence in their currencies. Innovations in retail payments can have important implications for safety and efficiency; accordingly, many central banks monitor these developments. The emergence of what are frequently referred to as “digital currencies” was noted in recent reports by the Committee on Payments and Market Infrastructures (CPMI) on innovations and non-banks in retail payments. A subgroup was formed within the CPMI Working Group on Retail Payments to undertake an analysis of such “currencies” and to prepare a report for the Committee.

The subgroup has identified three key aspects relating to the development of digital currencies. The first is the assets (such as bitcoins) featured in many digital currency schemes. These assets typically have some monetary characteristics (such as being used as a means of payment), but are not typically issued in or connected to a sovereign currency, are not a liability of any entity and are not backed by any authority. Furthermore, they have zero intrinsic value and, as a result, they derive value only from the belief that they might be exchanged for other goods or services, or a certain amount of sovereign currency, at a later point in time. The second key aspect is the way in which these digital currencies are transferred, typically via a built-in distributed ledger. This aspect can be viewed as the genuinely innovative element within digital currency schemes. The third aspect is the variety of third-party institutions, almost exclusively non-banks, which have been active in developing and operating digital currency and distributed ledger mechanisms. These three aspects characterise the types of digital currencies discussed in this report.

A range of factors are potentially relevant for the development and use of digital currencies and distributed ledgers. Similar to retail payment systems or payment instruments, network effects are important for digital currencies, and there are a range of features and issues that are likely to influence the extent to which these network effects may be realised. It has also been considered whether there may be gaps in traditional payment services that are or might be addressed by digital currency schemes. One potential source of advantage, for example, is that a digital currency has a global reach by design. Moreover, distributed ledgers may offer lower costs to end users compared with existing centralised arrangements for at least some types of transactions. Also relevant to the emergence of digital currency schemes are issues of security and trust, as regards the asset, the distributed ledger, and the entities offering intermediation services related to digital currencies.

Digital-Money-BIS-1Digital currencies and distributed ledgers are an innovation that could have a range of impacts on many areas, especially on payment systems and services. These impacts could include the disruption of existing business models and systems, as well as the emergence of new financial, economic and social interactions and linkages. Even if the current digital currency schemes do not persist, it is likely that other schemes based on the same underlying procedures and distributed ledger technology will continue to emerge and develop.

The asset aspect of digital currencies has some similarities with previous analysis carried out in other contexts (eg there is analytical work from the late 1990s on the development of e-money that could compete with central bank and commercial bank money). However, unlike traditional e-money, digital currencies are not a liability of an individual or institution, nor are they backed by an authority. Furthermore, they have zero intrinsic value and, as a result, they derive value only from the belief that they might be exchanged for other goods or services, or a certain amount of sovereign currency, at a later point in time. Accordingly, holders of digital currency may face substantially greater costs and losses associated with price and liquidity risk than holders of sovereign currency.

The genuinely innovative element seems to be the distributed ledger, especially in combination with digital currencies that are not tied to money denominated in any sovereign currency. The main innovation lies in the possibility of making peer-to-peer payments in a decentralised network in the absence of trust between the parties or in any other third party. Digital currencies and distributed ledgers are closely tied together in most schemes today, but this close integration is not strictly necessary, at least from a theoretical point of view.

This report describes a range of issues that affect digital currencies based on distributed ledgers. Some of these issues may work to limit the growth of these schemes, which could remain a niche product even in the long term. However, the arrangements also offer some interesting features from both demand side and supply side perspectives. These features may drive the development of the schemes and even lead to widespread acceptance if risks and other barriers are adequately addressed.

The emergence of distributed ledger technology could present a hypothetical challenge to central banks, not through replacing a central bank with some other kind of central body but mainly because it reduces the functions of a central body and, in an extreme case, may obviate the need for a central body entirely for certain functions. For example, settlement might no longer require a central ledger held by a central body if banks (or other entities) could agree on changes to a common ledger in a way that does not require a central record-keeper and allows each bank to hold a copy of the (distributed) common ledger. Similarly, in some extreme scenarios, the role of a central body that issues a sovereign currency could be diminished by protocols for issuing non-sovereign currencies that are not the liability of any central institution.

There are different ways in which these systems might develop: either in isolation, as an alternative to existing payment systems and schemes, or in combination with existing systems or providers. These approaches would have different implications, but both could have significant effects on retail payment services and potentially on FMIs. There could also be potential effects on monetary policy or financial stability. However, for any of these implications to materialise, a substantial increase in the use of digital currencies and/or distributed ledgers would need to take place. Central banks could consider – as a potential policy response to these developments – investigating the potential uses of distributed ledgers in payment systems or other types of FMIs.

P2P lending likely to offer home loans

From Australian Broker Online.

Peer-to-peer (P2P) lending is likely to move into residential mortgages in Australia, according to a global peer-to-peer lender.

Speaking to Australian Broker, the CEO of ThinCats Australia, Sunil Aranha, P2P lending globally has already moved into residential mortgages so it is likely that Australia will follow suit.

“In terms of moving platforms into mortgage lending spaces, that has happened in the UK and the US and to a certain extent it will be something that will eventually happen in Australia. There is no reason stopping it, other than today it is not really attractive for anybody because the banks are doing it very well,” Aranha said.

“I don’t think peer-to-peer platforms have much of a part to play [in residential] right now, unless it can add value and the value it can add is to fractionalise lending. But eventually that will become a reality as it has in the UK and the US… That will happen.”

However, Aranha said ThinCats, which operates in the SME lending market, is unlikely to move into residential mortgages.

“We are focussed on business lending. There may be some loans that we do which are secured by second mortgages but the purpose of our loan will really be for a business to be able to use as a cash flow to grow their business,” Aranha told Australian Broker.

“We want to focus on that market that is not serviced, and in my opinion, it is about $10 billion of un-serviced market — which means banks don’t actually lend to that market.”

Since ThinCats Australia – which is 25% owned by leading UK P2P lender, ThinCats UK – launched in December 2014, the platform has arranged loans aggregating close to $2 million to date at interest rates ranging from 11.5% to 14.5%.

The platform has also just welcomed well-known finance commentator, Alan Kohler, as a shareholder.

Looking at 2016, Aranha told Australian Broker that he expects ThinCats to be providing $1 million a month in loans to Australian SMEs.

“In terms of pipeline, I believe that by the second quarter of next year we should be actually doing $1 million plus a month,” he said.

“That is the growth we are currently on so by the end of next year I hope to actually say that purely on organic growth, without something sudden and exciting happening, we should be able to do about $8 million to $10 million next year.”