NAB has waived customer confidentiality clauses which otherwise may have silenced customers wishing to give evidence to the Financial Services Royal Commission. Well done NAB!
Sharon Cook, NAB’s Chief Legal and Commercial Counsel says:
If any of our customers want to make a submission to the Royal Commission we encourage them to do so and we will waive any confidentiality obligations they have agreed to when resolving an issue with NAB.
We are doing this because it is important to us that we support customers being heard by the Royal Commission.
We have also communicated to our people we fully support them making a submission to the Royal Commission if they would like to.
The other majors have taken a similar stance, though some are a little coy about whether staff may also speak out!
