ABA – Ending Fees for No Service, Grandfathered Payments

The ABA says Australia’s banks will change the Banking Code of Practice to overhaul the way they manage a customer’s estate when they have died and end ‘fees for no service’ across the industry. Further to this they will seek new legislation to end grandfathered payments and trail commissions for financial advisers.

Surely this should be just been good business practice, but at least it will be incorporated in the Banking Code now!

These reforms are the first of several key changes in response to the Royal Commission and include:

  • Ending ‘fees for no service’ – Banks will change the way they manage ongoing financial advice, proactively contacting customers to confirm what advice is required and only charging for what is provided.
  • Changing the Banking Code of Practice to improve the way banks manage a deceased estate – Once notified of a customer’s death, banks will proactively identify fees that are for products and services that can no longer be provided in the circumstances, stop charging those fees and refund any paid.
  • Seeking new legislative changes to the Future of Financial Advice (FOFA) reforms to remove all legislative provisions that allow grandfathered payments and trail commissions in financial advice.

CEO of the Australian Banking Association Anna Bligh said these initiatives addressed two of the strongest concerns raised by the Royal Commission’s Interim Report.

“It has always been unacceptable for any organisations to charge fees without providing a service,” Ms Bligh said.

“This announcement will put beyond the shadow of a doubt that this practice has no place in Australia’s banking industry.

“Banks will change the way they manage a customer’s account, proactively contacting them to confirm what services are required for their investments and only charging for those provided.

“This issue of charging fees without service, particularly when customers have recently died, was raised during the Royal Commission and identified as unacceptable.

“When someone loses a loved one, they need support and compassion as they finalise their loved one’s financial affairs. Charging ongoing advice fees to dead people is clearly unacceptable,” she said.

Right now banks are working with customers to refund those charged a fee where no service was provided. Latest ASIC data indicates customers will receive more than $1 billion in refunds.

“In addition to these changes the industry is supporting legislation to remove grandfathering provisions in relation to financial advice,” Ms Bligh said.

“This is another important piece in the puzzle of ensuring there are no conflicts for advisers,” she said

More Industry Verbiage On Why The Royal Commission Is “Wrong”

I have to say I am getting a little tired of all the various industry bodies coming out and trying to defend their corner – Mortgage Brokers of course came in for some severe criticism in the Royal Commission, especially about conflicted advice in the context of commissions.   Remember the bigger the loan they write, the more they get paid!

The latest is the FBAA. This from The Adviser.

The industry association has responded to a suggestion made by Commissioner Hayne that the payment of value-based commissions to brokers “might” be breaching NCCP obligations.

Executive director of the Finance Brokers Association of Australia (FBAA) Peter White has rejected claims made by Commissioner Kenneth Hayne in the interim report of the Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry.

Commissioner Hayne alleged that lenders paying value-based upfront and trail commissions could be in breach of section 47(1)(b) of the National Consumer Credit Protection Act (NCCP).

Section 47(1)(b) states that licensees must “have in place adequate arrangements to ensure that clients are not disadvantaged by any conflict of interest that may arise wholly or partly in relation to credit activities engaged in by the licensee or its representatives”.

However, Mr White said that the interim report did not find any systemic evidence to suggest that conflict of interest in the payment of commissions to brokers directly disadvantages clients.

The FBAA director added that he believes licensees already have “adequate arrangements” in place to prevent conflicts of interest.

Mr White added: “The commissioner pointed out that a breach of the NCCP is not an offence or open to civil penalty.

“I would argue that the cancellation or suspension of a broker’s licence by ASIC is a substantial penalty in itself.”

Mr White also sought to dismiss concerns raised by the commissioner over the number of loans submitted via the broker channel with higher loan-to-value ratios (LVRs).

“It’s the broker’s duty to put the client’s interest first and to meet, if not exceed, their expectations,” the FBAA executive director said.

“In meeting client needs, brokers are often asked to source higher leverage loans to appropriately support their needs, taking into account a client’s debt levels and loan-to-valuation ratios.

“It’s a broker’s ability to source a specific loan product to suit their client’s specific needs that gives us a market advantage.”

Mr White concluded by stating that brokers were at the forefront of efforts to improve service delivery and remuneration structures.

The FBAA echoed comments made by the Mortgage & Finance Association of Australia (MFAA), which told its members: “The self-regulatory approach the industry is taking through the [Combined Industry Forum] remains the best way to improve customer outcomes, standards of conduct and culture, while preserving and promoting a vibrant and competitive mortgage broking industry that encourages consumer choice.”

Submissions in response to the commission’s interim report can be made on the royal commission website and must be received no later than 5pm on 26 October 2018.

The commission will release a final report, which will include the topics of the fifth, sixth and seventh rounds of hearings (focusing on superannuation, insurance and “policy questions arising from the first six rounds”, respectively) by 1 February 2019.

ASIC may just be the best deal maker in town

From InvestorDaily.

Are you a major financial institution looking to profit from misconduct? The corporate regulator is open to negotiations.

There are very few surprises in Hayne’s interim report. Fortunately, the document backs up what I’ve long suspected – that ASIC is a toothless tiger of a regulator when it comes to the big end of town; always happy to hit small business where it hurts but equally glad to negotiate bargain basement prices on infringement notices for the big corporates.

Seventy per cent of all of ASIC’s enforcement outcomes come from the Small Business Compliance and Deterrence Team, which focuses very heavily on the prosecution by in-house ASIC legal teams of strict liability offences, primarily in relation to the failure of directors to assist liquidators.

When it comes to regulating the big four banks, however, it’s a different story. Negotiation, rather than prosecution, is the strategy.

As Hayne states in his report: “ASIC issued infringement notices to the major banks as the outcome agreed with the bank.”

We have already seen plenty of evidence of this during the royal commission hearings throughout the year.

Hayne pulls no punches in his interim report, blasting the nonchalant regulator: “When deciding what to do in response to misconduct, ASIC’s starting point appears to have been: How can this be resolved by agreement?

“This cannot be the starting point for a conduct regulator. When contravening conduct comes to its attention, the regulator must always ask whether it can make a case that there has been a breach and, if it can, then ask why it would not be in the public interest to bring proceedings to penalise the breach. Laws are to be obeyed. Penalties are prescribed for failure to obey the law because society expects and requires obedience to the law.”

But the big banks were clearly too big to obey the book and ASIC was unwilling to throw it at them.

If ASIC has a reasonable prospect of proving contravention, Hayne said, then the starting point must be that the consequences of contravention should be determined by a court.

But the courtroom is an unfamiliar environment for the corporate watchdog. It does its best work around the negotiating table.

Over the 10 years to 1 June 2018, ASIC’s infringement notices to the major banks have amounted to less than $1.3 million. By contrast, in a single year (the year ending 30 June 2017) CBA declared a profit about 7,000 times greater – $9.93 billion (net profit after tax on a statutory basis).

Between 1 January 2008 and 30 May 2018, ASIC commenced 1,102 proceedings, an average of about 110 per year. Of those, more than half (587) were administrative proceedings, which include disqualification or bans on individuals from the industry; revocation, suspension or variation of a licence; and public warning notices.

“That is, they were outcomes carried out in-house by ASIC and not through the courts, though they may be appealed to the Administrative Appeals Tribunal,” Hayne states in his interim report.

“In that time, ASIC commenced 238 criminal proceedings and 277 civil proceedings, and accepted 194 enforceable undertakings. Of those proceedings, just 10 were against major banks.”

Hayne found that in a number of cases where ASIC acted against major banks in the form of infringement notices, the regulator included the following disclaimer in its media release: ‘The payment of an infringement notice is not an admission of guilt in respect of the alleged contravention.’

Crikey!

Another important point in Haynes report supports the arguments I made in an earlier editorial, that it is the banks, not the regulator, who really call the shots.

“Too often, entities have been treated in ways that would allow them to think that they, not ASIC, not the Parliament, not the courts, will decide when and how the law will be obeyed or the consequences of breach remedied,” Hayne states.

“Attitudes of this kind have not been discouraged by ASIC’s approach to the implementation of new provisions of financial services laws. Too often, ASIC has permitted entities confronted with new provisions, of which ample notice has been given (such as the unfair contract terms provisions), to take even longer to implement the provisions than the legislation provided.”

ASIC has been aiding the misconduct in financial services by its own weak and possibly even corrupt preference for deal making. If things are to change, ASIC will need to litigate rather than negotiate.

Of course, ASIC, like any other government agency or department, will cry for more resources. Hayne is across this too.

“I do not accept that the appropriate response to the problem of allocating scarce resources is for a regulator to avoid compulsory enforcement action and instead attempt to settle all delinquencies by agreement,” he said.

Hayne knows that ASIC needs to change its ways but is yet to be convinced that this can happen. For several reasons.

“First, there is the size of ASIC’s remit,” he said.

“Second, there seems to be a deeply entrenched culture of negotiating outcomes rather than insisting upon public denunciation of and punishment for wrongdoing.

“Third, remediation of consumers is vitally important but it is not the only relevant consideration. Fourth, there seems no recognition of the fact that the amount outlaid to remedy a default may be much less than the advantage an entity has gained from the default.

“Fifth, there appears to be no effective mechanism for keeping ASIC’s enforcement policies and practices congruent with the needs of the economy more generally.”

ANZ Issues Profit Downgrade Warning

ANZ has warned today that their Full Year Cash Profit will be impacted by additional charges for customer compensation, accelerated amortisation of software and other notable items.

Charges of $374 million have be recognised in 2H18 for refunds to customers and related remediation costs. These relate to issues that have been identified from reviews to date. These reviews remain ongoing.

Approximately 57% relates to customer refunds impacting revenue, with the balance relating to remediation costs recorded as n expense. The total remediation charge is split approximately 66%/35% between Continuing and Discontinued operations.

Key items of customer remediation include:

  • Compensating customers for issues arising from product review in the Australian division.
  • Compensation for customers receiving inappropriate advice or for services not provided within ANZ’s former aligned dealers group. (These were sold to IOOF on 1 October 2018).

ANZ has accelerated the amortisation of certain software assets, predominantly relating to its International business. This follows a recent review of the International business along with a number of divestments announced or completed this year. Accelerated amoritisation expenses of $206 million will be recorded in 2H18.

Along with announced divestments and the matters above, they also declared:

  • Restructuring charge of $104 million in 2H18, largely relating to the previously announced move of the Australian and Technology Divisions to agile ways of working.
  • External legal costs associated with responding to the Royal Commission which will total $55 million (pre-tax) for FY18.

The impact of these additional charges on ANZ’s Common Equity Tier 1 capital position compared to 1H18 is expected to be less that 10 basis points.

ANZ’s FY18 Results Announcement will be released on 31 October 2018.

No Evidence of Systemic Misconduct Says MFAA

Industry participants are being to react to the Royal Commission report, of course arguing from their own corner. Here is the latest.

The Mortgage & Finance Association of Australia (MFAA) has released a full response after the interim report of the Royal Commission, saying there is no evidence of systemic misconduct and outlining responses to each issue raised in the original report; via Australian Broker.

The document from the picks up on concerns over commissions and the fact the report said loans written through mortgage brokers have higher leverage, more interest-only loans, higher debt-to-income and loan-to-value ratios, higher interest costs and an increased likelihood that borrowers will fall into arrears.

The association responded to this claim saying that the complexity of borrower situations was not considered, as it was often that “risky loans” gravitated to the broker channel. Customers in difficult financial situations can benefit from using a broker to obtain finance.

It was strong on its stance over broker commissions, saying, “If conflicted remuneration was causing systemic harm to consumers, then the data should show complaints and relative arrears high and rising, competition and consumer support shrinking and prices inevitably rising. But this is not the case.”

The MFAA also said that as the report had not discussed the benefit of competition or consumer choice, the questions it had reported did not take into account wider unintended consequences.

It also accused the interim report of being silent on many of the changes industry groups are already adopting, not taking into account these changes when forming its questions and considerations.

It added, “The MFAA believes the issues raised around remuneration can be effectively dealt with by the specific reforms being proposed by the Combined Industry Forum (CIF), a stronger customer duty and a governance framework with an enforceable industry code focused on conduct and culture.”

It also said, “A consumer fee-for-service model would harm customers (especially in rural and regional Australia), damage competition and threaten viability of broker small businesses. It would significantly benefit the major lenders, providing them with an unassailable stranglehold on the home lending market and interest rates.

“A consumer fee-for-service is not a viable solution to improve transparency around broker commissions and help consumers to make more informed choices.

“It would tip the balance back in favour of branch-based lending by making it significantly more expensive for a customer to use a broker rather than a bank branch to obtain a home loan.

“Smaller lenders that do not have branch networks would be pushed out of the market, stifling competition, and allowing major lenders to restore the massive net interest margins they imposed on mortgage products before broking made access to competitive credit services a reality.”

In its conclusion, the MFAA said it would be calling on policy makers to consider all consequences of any changes to regulation.

It added, “We will also be promoting the fact that there is no evidence of systemic misconduct, and that our industry is focused on making the changes required to continue to improve customer outcomes.

“We know we must ensure that the strong consumer trust and confidence in the broker channel is underpinned by governance and transparency for the long-term sustainability of our industry, and ultimately, in the service of competition in the mortgage lending market.”

The Vision Thing – How To Reconstruct Our Banking System and “Make Australia Great Again”

Robbie Barwick from the CEC and I discuss a broad range of issues centered on fixing the banking system, and the Australian economy more broadly in the light of the Royal Commission interim report.

You may not agree with Robbie’s 5 point plan, but this is a thought provoking episode which will challenge a few assumptions along the way.

As you know, DFA is about facilitating debate!

 

Five Experts discuss causes of 2008 crash

The CEC

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Please share this post to help to spread the word about the state of things….

Banker incentives a ‘significant cause’ of misconduct: RC

From The Adviser.

An incentive program run by a major bank, which rewards bankers with bonuses for achieving home loan sales targets, was a “significant cause” of misconduct involving “collusion” between its employees and introducers, according to Commissioner Kenneth Hayne.

In the interim report of the Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry, Commissioner Kenneth Hayne alleged that NAB’s Star Sales Incentive Plan, which offered rewards for employees that achieve home loan sales targets, was a “significant cause” of misconduct involving the bank’s employees and third-party introducers in the years between 2013 and 2016.

In March, during the course of the first round of public hearings held by the commission, it was revealed that some  NAB employees had engaged in fraudulent conduct when processing home loans referred to the bank by introducers.

In one instance, a NAB employee was found to have wilfully entered false information on a customer’s profile and in relation to an introducer’s contact details, and had accepted, or encouraged other employees to accept, documentation from an introducer as verification to support lending applications.

NAB acknowledged in its written submission to the royal commission that the misconduct that was identified “was attributable to several systemic issues in relation to its Introducer Program” and the structure of its incentive program.

However, the bank claimed that there was no evidence that the incentive program was a “significant” cause of the conduct, as opposed to having “contributed to a small number of people choosing to behave unethically”.

Commissioner Hayne, however, has dismissed NAB’s contention, claiming that its employees, which engaged in misconduct, were motivated by the incentive program.

“I do not accept this last proposition,” Mr Hayne said. “The proposition makes sense only if it is read as asserting that some of those who engaged in the relevant conduct [were] driven by the pursuit of financial gain, but that there was, or may have been, some other unknown reason why others participating in the conduct acted as they did.”

Commissioner Hayne continued: “NAB has not previously suggested that those who acted as they did were motivated by anything but financial gain.

“The evidence shows that from as early as April 2015, NAB was aware that one of the potential root causes of the conduct was the Star Sales Incentive Plan that the relevant bankers were operating [under].

“The investigation of the conduct confirmed that the incentive program was driving inappropriate behaviour.”

Commissioner Hayne added that the “scorecards by which employees were assessed” were “weighted heavily in favour of financial matters”, stating that “marginal weight attributed to compliance-related matters”.

“In the words used in one of the documents produced by NAB, the ‘risk/reward equation for bankers [was] unbalanced in favour of sales over keeping customers and the bank safe’,” the commissioner said.

While Commissioner Hayne noted that NAB has since moved many of its employees to a different incentive plan (the Short Term Incentive Plan), and proposes to introduce further changes to its remuneration structures from 1 October 2018, “that program presently continues to reward bankers with bonuses for achieving targets for the sale of home loans,” he said.

Further, Commissioner Hayne noted that NAB employees were also told that introducers were required to refer a minimum of $2 million in loans per year for personal lending and $10 million a year for business lending, which he claimed “tied” the commissions paid to introducers to the amounts of loans referred that were drawn down.

“This created a further incentive for collusion between bankers and introducers and NAB itself identified introducer commission structures as potentially not driving the right behaviours,” Mr Hayne said.

Commissioner Hayne concluded: “The incentive arrangements used by NAB for bankers and for introducers were a significant cause of the conduct.”

RC looks at broker commissions

The financial services royal commission has taken a close look at remuneration structures (and more specifically, commissions) operate in the mortgage space, and has gone as far as to question whether some broker commissions are in breach of the NCCP.

In the interim report of the Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry, Commissioner Kenneth Hayne claimed that lenders paying value-based upfront and trail commissions could be in breach of section 47(1)(b) of the National Consumer Credit Protection Act (NCCP).

Section 47(1)(b) states that licensees must “have in place adequate arrangements to ensure that clients are not disadvantaged by any conflict of interest that may arise wholly or partly in relation to credit activities engaged in by the licensee or its representatives”.

Commissioner Hayne pointed to conclusions reached by the Australian Securities and Investments Commission (ASIC) in its broker remuneration review and by Commonwealth Bank (CBA) in its submission to the Sedgewick review.

The commissioner stated that such reports suggested that value-based commissions were “reliably associated” with higher leverage, and that loans written through brokers have a higher incidence of interest-only repayments, higher debt-to-income levels, higher loan-to-value ratios and higher incurred costs compared with loans negotiated directly with the bank.

“Those conclusions point towards (I do not say require) a conclusion that the lenders did not have adequate arrangements in place to ensure that clients of the lender are not disadvantaged by the conflict between the intermediary’s interest in maximising income and the borrower’s interest in minimising overall cost,” Commissioner Hayne said.

However, Commissioner Hayne claimed that breaches of section 47 “are duties of imperfect obligation in as much as breach is neither an offence nor a matter for civil penalty”.

The public is being invited to respond to Commissioner Hayne’s interim report from the financial services royal commission, which covers the first four rounds of hearings.

Submissions in response to the interim report can be made on the Royal Commission website and must be received no later than 5pm on 26 October 2018.

Commissions ‘might’ breach NCCP: RC

From The Adviser.

Lenders paying value-based upfront and trail commissions to mortgage brokers could be in breach of their legal obligations, according to the interim report of the financial services royal commission.

In the interim report of the Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry, Commissioner Kenneth Hayne has claimed that lenders paying value-based upfront and trail commissions could be in breach of section 47(1)(b) of the National Consumer Credit Protection Act (NCCP).

Section 47(1)(b) states that licensees must “have in place adequate arrangements to ensure that clients are not disadvantaged by any conflict of interest that may arise wholly or partly in relation to credit activities engaged in by the licensee or its representatives”.

Commissioner Hayne pointed to conclusions reached by the Australian Securities and Investments Commission (ASIC) in its broker remuneration review and by Commonwealth Bank (CBA) in its submission to the Sedgewick review.

The commissioner stated that such reports suggested that value-based commissions were “reliably associated” with higher leverage, and that loans written through brokers have a higher incidence of interest-only repayments, higher debt-to-income levels, higher loan-to-value ratios and higher incurred costs compared with loans negotiated directly with the bank.

“Those conclusions point towards (I do not say require) a conclusion that the lenders did not have adequate arrangements in place to ensure that clients of the lender are not disadvantaged by the conflict between the intermediary’s interest in maximising income and the borrower’s interest in minimising overall cost,” Commissioner Hayne said.

However, Commissioner Hayne claimed that breaches of section 47 “are duties of imperfect obligation in as much as breach is neither an offence nor a matter for civil penalty”.

He continued: “Instead, breach of the general obligations may enliven ASIC’s power under section 55 to cancel or suspend the licensee’s licence.

“Hence, to refer this issue to ASIC would be to refer a matter that could not lead to any enforcement action other than cancellation or suspension of a licence.”

The commissioner added that any consideration of changes to the way breaches of section 47 are enforced would be “overtaken by any industry-wide change to remuneration structures”, noting that “where the failure (if that is what it is) is industry-wide, it would not be the occasion to consider cancellation or suspension”.

Commissioner Hayne concluded: “For these reasons, I go no further than noting that continuing to pay intermediaries a value-based upfront and trail commission after the deleterious consequences of the practice had been identified might have been a breach of Section 47(1)(b) of the NCCP Act.”

The Royal Commission Key Questions

Towards the end of the report, which runs to several hundred pages, there is a summary of the issues and questions. The very last item is the most significant “Is structural change in the industry necessary”. To which I believe the answer is YES…

The many questions can then be distilled and organised in three categories:

• Issues
• Causes
• Responses

8.1 Issues

The issues can be divided into four groups. First, there are issues about access to banking services. Second, there is a group of issues about the roles and responsibilities of intermediaries – those who stand between the purchaser of a financial service and the provider of that service. Third there is a group of issues about responsible lending. And fourth, there is a group of issues about regulation and the regulators.

The issues intersect and overlap in different ways. Putting the issues in groups should not be allowed to diminish the importance of identifying and responding to those intersections and overlaps.

8.1.1 Access
Do all Australians have adequate and appropriate access to
banking services?

8.1.2 Intermediaries
• For whom do the different kinds of intermediary act?
– mortgage brokers
– mortgage aggregators
– introducers
– financial advisers
– authorised representatives of Licensees
– point of sale sellers of loans
• For whom should each kind of intermediary act?
• If intermediaries act for the consumer of a financial service
– What duty do they now owe the consumer?
– What duty should they owe?
• Who is responsible for each kind of intermediary’s defaults?
• Who should be responsible?
• How should intermediaries be remunerated?
• Are external dispute resolution mechanisms satisfactory?
• Should there be a mechanism for compensation of last resort?

8.1.3 Responsible lending
• Consumers
– Should the test to be applied by the lender remain ‘not unsuitable’?
– How should the lender assess suitability?
– Should there be some different rule for some home loans?
• Should the NCCP Act apply to any business lending? In particular, should any of its provisions apply to:
– SMEs?
– agricultural businesses?
– some guarantors of some business loans?
• To what business lending should the Banking Code of Practice apply?
– Is the definition of ‘small business’ satisfactory?
• Should lenders adopt different practices or procedures with respect to agricultural lending?
• Are there classes of persons from whom lenders
– should not take guarantees; or
– should not take guarantees unless the person is given particular information or meets certain conditions?
• How should lenders manage exit from a loan
– at the end of the loan’s term;
– if the borrower is in default?

8.1.4 Regulation and the regulators
• Have entities responded sufficiently to the conduct identified and criticised in this report?
• Has ASIC’s response to misconduct been appropriate?
– If not, why not?
– How can recurrence of inappropriate responses be prevented?
• Has APRA’s response to misconduct been appropriate?
– If not, why not?
– How can recurrence of inappropriate responses be prevented?

8.2 Causes
What were the causes of the conduct identified and criticised in this report?
• Conflict of interest and duty?
• Remuneration structures?
• Culture and governance?
• Regulatory response?

8.3 Responses
What responses should be made to the conduct identified and criticised in this report?
• Are changes in law necessary?
– Should the financial services law be simplified?
– Should carve outs and exceptions be reduced or eliminated? In particular, should
• grandfathered commissions
• point of sale exceptions to the NCCP Act
• funeral insurance exceptions
be reduced or eliminated?
• How should entities manage conduct and compliance risks?
• How should
– APRA
– ASIC
respond to conduct and compliance risk?
• Should the regulatory architecture change?
– Are some tasks better detached from ASIC?
– Are some tasks better detached from APRA?
– What authority should take up any detached task?
– Should either or both of ASIC and APRA be subject to
external review?
• What is the proper place for industry codes of conduct?
– Should industry codes of practice like the 2019 Banking Code
of Practice be given legislative recognition and application?
• Should an intermediary be permitted to
– recommend to a consumer
– provide personal financial advice to a consumer about
– sell to a consumer
any financial product manufactured by an entity (or a related party
of the entity) of which the intermediary is an employee or
authorised representative?
• Is structural change in the industry necessary

Royal Commission Interim Report Issued

The Royal Commission has released its interim report.  Here is the executive summary, pointing to GREED as the underlying factor and making the point that it is adherence to the law and regulatory supervision of the law are the main issues.   Essentially selling products and services (at all costs) appear to be the driver.  I discussed this on Radio National this morning – even highlighting the GREED driving behaviour.

 

The Commission’s work, so far, has shown conduct by financial services entities that has brought public attention and condemnation. Some conduct was already known to regulators and the public generally; some was not.

Why did it happen? What can be done to avoid it happening again? These are now the key questions.

In this Interim Report these questions – ‘why’ and ‘what now’ – are asked with particular reference to banks, loan intermediaries and financial advice, with a view to provoking informed debate about both questions.

Why did it happen?

Too often, the answer seems to be greed – the pursuit of short term profit at the expense of basic standards of honesty. How else is charging continuing advice fees to the dead to be explained? But it is necessary then to go behind the particular events and ask how and why they came about.

Banks, and all financial services entities recognised that they sold services and products. Selling became their focus of attention. Too often it became the sole focus of attention. Products and services multiplied. Banks searched for their ‘share of the customer’s wallet’. From the executive suite to the front line, staff were measured and rewarded by reference to profit and sales.

When misconduct was revealed, it either went unpunished or the consequences did not meet the seriousness of what had been done. The conduct regulator, ASIC, rarely went to court to seek public denunciation of and punishment for misconduct. The prudential regulator, APRA, never went to court. Much more often than not, when misconduct was revealed, little happened beyond apology from the entity, a drawn out remediation program and protracted negotiation with ASIC of a media release, an infringement notice, or an enforceable undertaking that acknowledged no more than that ASIC had reasonable ‘concerns’ about the entity’s conduct. Infringement notices imposed penalties that were immaterial for the large banks. Enforceable undertakings might require a ‘community benefit payment’, but the amount was far less than the penalty that ASIC could properly have asked a court to impose.

What can be done to prevent the conduct happening again?

As the Commission’s work has gone on, entities and regulators have increasingly sought to anticipate what will come out, or respond to what has been revealed, with a range of announcements. These include announcements about new programs for refunds to and remediation for consumers affected by the entity’s conduct, about the abandonment of products or practices, about the sale of whole divisions of the business, about new and more intense regulatory focus on particular activities, and even about the institution of enforcement proceedings of a kind seldom previously brought. There have been changes in industry structure and industry remuneration.

The law already requires entities to ‘do all things necessary to ensure’ that the services they are licensed to provide are provided ‘efficiently, honestly and fairly’. Much more often than not, the conduct now condemned was contrary to law. Passing some new law to say, again, ‘Do not do that’, would add an extra layer of legal complexity to an already complex regulatory regime. What would that gain?

Should the existing law be administered or enforced differently? Is different enforcement what is needed to have entities apply basic standards of fairness and honesty: by obeying the law; not misleading or deceiving; acting fairly; providing services that are fit for purpose; delivering services with reasonable care and skill; and, when acting for another, acting in the
best interests of that other? The basic ideas are very simple. Should the law be simplified to reflect those ideas better?

This Interim Report seeks to identify, and gather together in Chapter 10, the questions that have come out of the Commission’s work so far. There will be a further round of public hearings to consider these and other questions that must be dealt with in the Commission’s Final Report.

More coming from the full report…