Fintech Spotlight – What’s On the Cards?

I caught up with the Co-Founder and CEO, David Boyd of Credit Card Compare, on their announcement of expansion into Singapore.

 Kwok (A Co-Founder of Finty), David & Andrew Boyd.

Credit Card Compare does what it says on the tin, by providing a website for prospective credit card customers to select and compare the features and benefits of a wide range of Australian credit cards. In fact, the business, which started in a domestic setting a decade ago has thrived, and now has around 150,000 people seeking advice each month via the site.

When customers get a card approved from the bank, they receive a referral fee but do not handle the application or credit assessment processes, so Credit Card Compare is essentially a lead generating platform for lenders. The trick of course is to get current data passed back from the banks and David said that given the legacy systems in some organisations, this can be a challenge. They have some additional enhancements in the works, which we will see down the track. As yet they do not provide advice on which card is best, but simply make it possible for consumers to compare cards on a range of standard parameters and prioritise the features which they believe are most important.

The announcement of Credit Card Compare’s acquisition of Singapore based start-up, Finty.com highlights their desire to reach out and expand into selected Asian markets. Singapore has a unique credit card market, in that as well as card applicants being enticed with cash back, rewards and points, Finty enriches the rewards they receive, and as a result has a significant footprint in the market, despite relatively modest numbers of applications. In that market, customer rewards for taking a card are paid once approved, and most card holders possess a battery of separate cards for different purposes, for example, travel, expenses, and shopping. The average Singaporean would somewhere between six to eight cards, a much higher number than in Australia where most people only have one or two cards.

David sees significant growth potential across Asia, and also potentially some leverage from Finty.com back into the Australian business, seeing a win-win between the two businesses, with niche expertise from Singapore paired with executional capability in Australia.

Given the release of the ASIC report into Credit Cards, where they underscore the fact that many households have the wrong cards for their purchase and repayment behaviour, it seems to me that Credit Card Compare is well placed to bring greater sophistication into the local Australian market, whilst growing across the region. A nice trick to pull off if they can do it.

Singapore banks will benefit from regulatory push to strengthen artificial intelligence capabilities

From Moody’s

On Monday, the Monetary Authority of Singapore (MAS) announced that it is collaborating with the Economic Development Board (EDB), Infocomm Media Development Authority (IMDA) and Institute of Banking and Finance (IBF) to accelerate the adoption of artificial intelligence (AI) in the financial sector. The four agencies will jointly facilitate research and development of new AI technologies and adoption of AI-enabled products, services and processes. The effort will encompass three key initiatives: developing AI products, matching users and solution providers and strengthening AI capabilities.

The increased use of AI and data analytics by financial institutions, including Singapore’s three-largest banks, DBS Bank Ltd., Oversea-Chinese Banking Corp. Ltd. and United Overseas Bank Limited (UOB, will help them achieve greater operational cost efficiencies and tap new revenue opportunities, and is positive for their profitability. In addition, the banks will also benefit from a greater number of financial technology (fintech) companies with AI capabilities with which they can work to strengthen AI capabilities in their digital transformation.

In the collaborative effort, the EDB will augment MAS’ Artificial Intelligence and Data Analytics programme by providing support for AI solution providers locally and globally to conduct both upstream research and product development activities and create new AI products and services for Singapore’s financial sector. The MAS will work with EDB and IMDA to facilitate link-ups between companies in the financial and technology sectors, and pair local companies seeking AI solutions with credible AI solutions providers. The MAS will work closely with IBF and IMDA to equip financial industry professionals with the necessary skill set to transition into new jobs arising from the use of AI in financial services.

As part of their digital transformation, the three Singapore banks already have adopted the use of AI and analytics across various parts of their organizations and businesses. According to the banks’ managements, leveraging AI technology, for instance for machine learning and data analytics, has allowed them to automate repetitive and time-consuming manual tasks and processes, strengthen their risk management capabilities in handling complex surveillance activities and improve the productivity of their sales force and marketing efforts.

In November 2017, UOB reported that it adopted robotic process automation to handle repetitive data entry and computation tasks for its trade finance operations and retail unsecured loan processing function, which were able to substantially cut down processing time compared with the time taken to complete the tasks manually. Also in November 2017, OCBC unveiled its plans to work with fintech company ThetaRay to implement an algorithm-based solution to detect suspicious transactions in its anti-money laundering monitoring. According to the bank, the accuracy of identifying suspicious transactions increased by more than four times using the new technology.

OCBC also set up an AI-powered chatbot application in April 2017 that is able to address customer questions and compute debt-servicing requirements. The application managed to convert customer enquiries into new loan approvals totaling more than SGD100 million in 2017.
DBS reported that its sales productivity improved after relationship managers were provided with customer analytics on a mobile platform, raising the income per head by 57% over three years.

We expect Singapore’s banks to remain committed to their digital growth strategies to keep pace with customer expectations for more digital services and solutions, and remain competitive given the increasing number of fintech companies in the ecosystem. At the same time, we expect that banks will actively engage fintech companies in collaborative ventures to enhance their digital capabilities.